Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
All sales are FINAL unless item is defective. Pop up shop items are non-exchangeable and non-refundable.
- Exchanges can be submitted within 7 days of receipt, within reason. We do not accept items that have been worn, washed, altered, sale items, bodysuits, white items, and swimsuits. Recurring or habitual requests/complaints will be denied and declined. Approval is needed prior to shipping items back.
- WE DO NOT ISSUE REFUNDS OF ANY KIND!!! We will gladly issue store credit in the form of an e-gift card to the email address on file within the limited time frame. Store credit can be used immediately with no expiration date.
- Please remember the customer is responsible for the return shipping charges, unless authorized by management. Renee's Armoire has sizing guides and tools provided at the bottom of each page to help customers with order sizing.
Unfortunately, we are not able to modify/cancel/adjust an order once it has been placed.
*Frequent returning and exchanging
*Past requests involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.
*Potential fraudulent activities
WE HAVE A STRICT 7 DAY EXCHANGE POLICY/WE DO NOT OFFER CASH REFUNDS
We DO NOT offer refunds, however, we are able to exchange within 7 business days of receipt. If the item is no longer available, store credit will be issued.
To be eligible for a return, your item must be defective. Items must also not appear worn, with original tags.
Additional non-exchangeable items:
Gift cards, white items, leggings, bodysuits, undergarments, sale items.
To exchange your product, requests must be submitted through Exchange/Store Credit Portal
Customers will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
The exchange timeframe may vary depending on where you reside and volume of the carriers workload.
Shipping timeframe does not include 24-48 hour processing.
Standard $9.95 3-7 Business Days
Standard w/Signature $11.95 3-7 Business Days
Overnight/Next Day $25.00 1 Business Day
Rush $20.00 2-3 Business Days
International $25.00 Delivery time varies with location
There will be no shipping on any Holidays or weekends. Orders submitted on the weekend or after business hours will be processed the next business day.
Yes, our international shipping is available at a flat rate of $25.
The international shipping option is available at checkout.
Renee's Armoire is not responsible for any duties and fees that may apply to any international orders.
Renee's Armoire takes pride in our selections and to the best of our ability want to offer our customers product exclusivity.
For that reason, we do not anticipate any restocks on any of our items. These items are "Discontinued" after they are Sold Out. If we so choose to restock a certain style, the odds of the same color repeating is slim to none. We may restock in a different color/pattern.
We strongly advise you to make a purchase while your size/color is available.